DELIVERY

All products are shipped from Greece within 2 business days after you place your order.

DELIVERY TIME (Once dispatched from our shop)

  • Greece: Free shipping (3-4 working days)
  • Europe: 15 EUR (4-6 working days)
  • North America: 20 EUR (5-7 working days)
  • Rest of World*: 25 EUR (5-7 working days)

For more information on delivery of your order please contact our customer service team at info@jgastonne.com.

SALES TAXES AND DUTIES

Orders shipped outside of the European Union (EU) will be subject to custom taxes and duties.
This cost is the responsibility of the customer and is payable on receipt of delivery of goods.
Please check carefully your local custom tax and duty costs.

RETURNS

In case you would like to return an item, we offer an exchange or full refund (excluding shipping costs) provided you request a return within 14 days of receiving your item. Your item must then be returned to us within 10 days after you request a return. Contact our customer service team at info@jgastonne.com to arrange your return / refund.
All items must be returned in perfect condition and with the original packaging to the following address:

JGASTONNE

Mitilinis 8, 13561

Athens, Greece

We are unable to offer an exchange or refund on items that are scratched, damaged or not in their original packaging.

REFUNDS

Shipping charges paid on your original shipment are non-refundable, and will be deducted from the refund amount you will receive after returning a product. Please allow 5 working days once we receive your product to process your return, and a further 7 days for banks to clear funds on your account.
Please note that custom duties and sales taxes for orders outside the EU are non-refundable.

EXCHANGES

If you are exchanging a product and the new item is a lower amount we will refund the difference via your original payment method. Exchanged items will only be dispatched once returned goods have undergone quality checks and are subject to product availability at the time of return.